General Conditions of Sale and FAQ
These General Terms and Conditions of Sale (GTC) govern transactions made via the website, during telephone conversations, on-site at events, or in writing, whether by email or private message on social networks.
Olynstone reserves the right to modify these conditions at any time by publishing a new version on the website. The applicable GTC are those in effect at the time of payment.
1. The order:
Orders can be placed in French or English and are invoiced in euros.
Payments can be made via PayPal.
Please consult our size chart, which is provided for information purposes only. The size may vary depending on the cut and fabrics used.
We decline all responsibility if the sizes ordered are not suitable and cannot exchange or replace the items concerned.
No minimum amount per order.
2. Shipping:
Shipping costs, payable by the customer, are specified during the ordering process. Our packages are shipped via our approved carriers.
It takes at least 8 weeks before receiving the leotards (except those classified in the "in stock" category for which it takes 10 days)
The delivery times indicated for your order are estimates and may vary depending on the period. In the event of a delay, the buyer will not be able to claim any compensation or refund.
Olynstone declines all responsibility for the transport and risks related to the products as soon as they are taken over by the buyer or, failing that, as soon as they are made available to him. If the buyer changes the place of delivery or collection, the storage of the products will be carried out at his own risk and expense.
3. Returns:
You can return the goods within the legal deadline, provided that they are clean, in perfect condition, labeled, in their original packaging. The shipping costs are your responsibility. To initiate the return, you must report it to contact@olynstone.fr
No returns will be accepted without prior notification by email.
In the event of unpaid shipping, a flat rate of €20 will be charged.
Any request for exchange or new items will be treated as a new order. In the event of abnormal or abusive returns, we reserve the right to refuse any future order.
Custom-made leotards cannot be returned or exchanged, so be sure to check your size and the modifications you wish to make when ordering.
4. Materials
We use materials that are gentle on your body. The Italian velvet fabric used for Olynstone leotards meets the Oeko-Tex Standard 100. Oeko-Tex Standard 100 certifies textile products as safe for the human body, including testing for allergic substances.
Please note that the color may differ slightly depending on your screen.
Due to the nature of the fabric, metallic holograms may fade or transfer color. Be especially careful when combining fabrics that may tend to fade or transfer easily.
5. Care
When washing, please hand wash.
Crystals are added later to the fabric, so they may come off due to friction or storage methods. Please note that we cannot accept returns due to crystal removal.
When washing with soap or detergent, please use an unbleached and non-fluorescent one. The most recommended soap is Marseille soap.
Please rinse thoroughly (not rinsing thoroughly may cause discoloration).
As a general rule, do not use the dryer (if you need to use the dryer in a hurry, be sure to turn the leotard inside out before use).
"Drying in the shade" is the best way to maintain the quality of the leotard (exposing it to direct sunlight will cause the quality of the leotard to deteriorate, so please dry it indoors, etc.).
If you hang it on a hanger, the shape of the hanger may stick to the leotard or it may deform, so it is best to remove the moisture with a towel and then hang it to dry on a flat surface.
Be especially careful with flesh-colored knits and materials with light shades of white, as there is a possibility of color transfer from materials with strong shades (red, yellow, pink, blue, etc.).
When washing, try not to soak the above materials in water at the same time.
When drying, please never overlap the above materials.
Also, if drying on a hanger, make sure that the material with the strongest color is at the bottom.
Please note that we cannot accept returns or exchanges due to fading or discoloration.